deimos Mobile Verification – Account Security & KYC Setup

Our verification system is designed to be straightforward and transparent. We process KYC (Know Your Customer) documents within standard business hours, and our support team provides updates if we need clarification on any submission. All your data is encrypted and stored securely on deimos servers, protected by industry-standard SSL protocols.

Why deimos requires mobile verification

Mobile verification and KYC are standard practices across regulated gaming platforms. They serve three purposes: preventing fraud, ensuring compliance with local financial laws, and protecting your account from unauthorised access. When we verify your identity and mobile number, we confirm that the account holder is who they claim to be and that the account is not being used for money-laundering or other illicit activity.

On deimos, verification becomes mandatory when you request a withdrawal. However, we recommend completing your KYC setup during initial account creation. This way, when you want to cash out your winnings, your account is already verified and withdrawal processing can proceed without delay.

The process is not intrusive. We ask for basic documents (national ID, passport, or driver's license) and proof of address (utility bill or bank statement from the past three months). These are standard documents that most people have readily available.

Step-by-step verification workflow

1. Create your account: Register with your email address, password, and basic personal details (name, date of birth, address).
2. Add your phone number: Enter your mobile number in the account settings. We send an OTP to that number.
3. Confirm the OTP: Check your phone for the code and enter it into deimos. Your number is now verified.
4. Upload identity document: Provide a clear photo of your national ID, passport, or driver's license. Both sides should be visible if applicable.
5. Upload proof of address: Provide a recent utility bill, bank statement, or lease agreement showing your current address.
6. Submit for review: Confirm your submission. Our verification team receives your documents and begins their review.
7. Receive approval or clarification request: Within standard business hours, we either approve your documents or email you asking for corrections (e.g. "Please resubmit your ID with both sides visible").
8. Account fully verified: Once approved, your account is flagged as verified and you can withdraw funds immediately.

The entire process typically takes one to two business days. If we request clarifications, the timeline may extend by one additional business day after you resubmit.

Acceptable documents and photo requirements

On deimos, we accept the following identity documents:

• National ID (Kartu Tanda Penduduk / KTP): The standard Indonesian identity card. Both the front and back must be clearly visible in your photo. The image should be well-lit and not blurry.
• Passport: Any valid international passport. Include the front cover and the page with your photograph and personal details.
• Driver's License: Valid driving permit issued by your country's authority. Both sides should be visible.

For proof of address, we accept:

• Utility bill (electricity, water, or gas) dated within the past three months.
• Bank statement showing your name and address.
• Lease agreement or rental contract.
• Government-issued official mail showing your address.

Photo quality matters. Your documents should be:

• Well-lit and in colour (where applicable).
• Not blurry or at an extreme angle.
• Showing all required information clearly legible.
• Not cropped—the entire document should be visible in the frame.

If your documents are expired or unreadable, we will ask you to resubmit. On deimos, expired identity documents are generally not accepted unless you have no alternative. For example, if your passport expired but you are unable to renew it immediately, contact our support team to discuss options.

Regional processing and support hours

Our deimos verification team operates during standard Indonesian business hours: Monday through Friday, 09:00 to 17:00 (UTC+7). Documents submitted on weekends or after 17:00 are queued and processed the next business day.

Processing times can vary by region. Players in Jakarta typically see the fastest turnaround due to higher submission volume. Players in Surabaya, Bandung, Medan, and Semarang may experience slightly longer wait times during peak periods (e.g. around Idul Fitri, Idul Adha, Imlek, or Nyepi), but we aim to keep all reviews under two business days.

If you submit documents on Thursday afternoon and we request clarifications, you may not receive our follow-up email until Friday morning. If you resubmit Friday evening, your revised documents won't be reviewed until Monday. Plan accordingly if you have an urgent withdrawal need.

KYC (Know Your Customer)

The process of verifying a customer's identity and address. Required by law to prevent fraud and money-laundering.

OTP (One-Time Password)

A temporary code sent to your mobile number that confirms you own that phone. Used to verify your mobile on deimos.

Document clarification

When our team asks you to resubmit documents because they are unclear or incomplete. Usually resolved by resubmitting a better photo.

Verification status

Your account status on deimos—either "Pending," "Verified," or "Needs Clarification." You can check this in your account settings.

What happens if verification is delayed

If your verification is pending beyond two business days, contact our support team through the Help section of your deimos account. Provide your account email and a brief description of your situation. Our team will investigate and either expedite your review or explain any missing information.

Common reasons for delays include:

• Unreadable documents: We cannot process blurry, dark, or partially visible photos. Resubmit with better lighting and framing.
• Mismatched information: Your name on the ID does not match your account name. Update your account details or provide an explanation letter.
• Expired documents: Your ID or passport is past its expiration date. Provide an alternative document or contact support to discuss exceptions.
• Address mismatch: Your proof-of-address document shows a different address than your account registration. Update your account or submit a new document.
• Weekend or holiday submission: Documents submitted on Friday evening or during Indonesian public holidays are processed the next business day.

We do not reject applications without giving you a chance to correct issues. If we identify a problem, we always email you with specific guidance on how to resolve it.

Payment method verification and withdrawal

Mobile and identity verification on deimos applies to your entire account, including all payment methods. Once you are verified, you can deposit and withdraw using e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or Indonesian bank transfers (local payment, online payment, e-wallet, mobile banking).

If you change your registered withdrawal method (for example, from local payment to online payment), we may ask for additional verification on the new payment account. This is a security measure to prevent fraud. You will receive an email explaining what we need.

Withdrawals from verified accounts are processed within standard timeframes: e-wallet transfers often complete within hours, while bank transfers may take one to two business days depending on your bank.

Data security and privacy

All documents and personal data submitted during mobile verification on deimos are encrypted using industry-standard SSL protocols. Your information is stored on secure servers with restricted access. Only our verification team and authorised support staff can view your documents.

We never share your personal information with third parties outside of mandatory regulatory reporting (e.g. when required by Indonesian financial authorities). Our privacy policy, available on deimos, details how we collect, store, and handle your data.

If you want to update or delete your personal information after verification, contact our support team. We can help you change your registered phone number, address, or other account details. Significant changes may require document re-verification.

Contacting support during verification

If you have questions about the mobile verification process on deimos, reach out to our support team through the Help section of your account. We provide English-language assistance and respond during business hours (Monday–Friday, 09:00–17:00 UTC+7).

Include your account email and a clear description of your issue. For example: "My verification is pending for three days and I have not received an email explaining what is needed." Our team will look up your submission and provide an update within one business day.

We also recommend checking your account settings regularly to see your verification status. The status page shows whether your account is "Pending," "Verified," or "Needs Clarification," along with any messages about missing documents.

Summary

Mobile verification on deimos is a straightforward process that protects both you and our platform. It involves confirming your phone number via OTP and submitting identity and address documents. Most applications are approved within one to two business days if documents are clear and information matches your account.

We recommend completing verification during initial account setup so withdrawals can proceed without delays. Our support team is available during business hours to answer questions or help with resubmissions if we request clarifications. All your data is encrypted and handled securely according to our privacy policy.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.