deimos Casino & Sportsbook Terms

These terms set out the conditions under which we operate deimos and the rules that apply when you open an account with us. We are committed to transparency about how we handle deposits, withdrawals, bonuses, disputes, and account security. This document covers your rights and responsibilities as a deimos user, as well as our obligations to you.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

By creating an account on deimos, you agree to these terms. If you do not agree with any part of them, you should not use our platform. We encourage you to read this document carefully before you deposit funds or begin playing.

Account opening and eligibility

When you open an account on deimos, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by law from using online gaming platforms. We require accurate personal information during registration—your full name, date of birth, email address, and phone number. Providing false information is grounds for account suspension or closure.

We reserve the right to request identity verification (KYC) at any time. This is a standard practice to prevent fraud and comply with financial regulations. You may be asked to provide a national ID, passport, or driver's license, along with proof of address. Verification typically takes one to two business days. Until verification is complete, we may restrict withdrawals or account access.

You are responsible for keeping your login credentials secure. We recommend using a strong password and enabling two-factor authentication. If you suspect unauthorised access to your account, contact our support team immediately. We are not liable for losses resulting from compromised credentials if you have not taken reasonable steps to protect them.

Deposits and payment methods on deimos

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for e-wallets and within one business day for bank transfers. Your deposited funds are credited to your deimos account balance and are available for play immediately.

We do not charge deposit fees, though your payment provider may. Minimum and maximum deposit amounts are displayed on our deposit page and may vary by payment method. We reserve the right to adjust these limits at any time.

Deposits are non-refundable once processed. If you deposit by mistake, contact our support team within 24 hours. We will investigate and may issue a refund at our discretion, but we cannot guarantee reversal of all transactions.

Withdrawals and account balance

You can withdraw funds from your deimos account at any time, subject to verification and account status. Withdrawal requests are processed within one business day for e-wallets and one to two business days for bank transfers. The exact timeframe depends on your payment provider.

We may place holds on withdrawals if we detect suspicious activity, if your account is under review, or if we require additional verification. We will notify you of any hold and explain the reason. Holds are typically lifted within three business days once the issue is resolved.

Your account balance reflects all deposits, withdrawals, and game results in real time. If you notice a discrepancy, contact our support team with details of the transaction. We investigate all balance disputes and respond within one business day.

Bonus terms and promotional offers

We occasionally offer bonuses or promotional credits to new and existing players on deimos. Any bonus offer comes with specific terms—wagering requirements, game restrictions, expiration dates, and withdrawal conditions. These terms are displayed when you claim a bonus and are binding once you accept.

Bonuses are not cash and cannot be withdrawn directly. They must be wagered according to the stated requirements before any winnings can be withdrawn. If you do not meet the wagering requirement before the bonus expires, the bonus and any associated winnings are forfeited.

We reserve the right to cancel or modify bonus offers at any time. If you have an active bonus when we change the terms, we will notify you and give you a reasonable period to complete the wagering requirement under the original terms.

Game rules and fair play on deimos

All games on deimos—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sportsbook markets—operate according to published rules. Slot games use certified random-number generators (RNG) and publish return-to-player (RTP) percentages. Live-dealer games are streamed from licensed studios with real dealers. Sportsbook odds are set by our trading team and may change before you place a bet.

We do not manipulate game outcomes or odds in favour of or against any player. All results are determined by the game software or live dealer action, not by our platform. If you believe a game result is incorrect, contact our support team with the game ID and timestamp. We investigate all complaints and respond within one business day.

You agree not to use automated tools, bots, or exploits to gain unfair advantage on deimos. Accounts found using such methods are subject to suspension or closure, and any winnings may be forfeited.

RTP (Return to Player)

The percentage of wagered money that a slot game returns to players over time. Published for each game on deimos.

RNG (Random Number Generator)

The certified software that determines slot game outcomes. Ensures all results are random and unpredictable.

Wagering requirement

The amount you must bet before bonus winnings can be withdrawn. Stated in the bonus terms on deimos.

Account suspension

Temporary or permanent closure of your deimos account due to violation of these terms or suspicious activity.

Dispute resolution and complaints

If you have a complaint about deimos—a game result, a withdrawal delay, a bonus dispute, or any other issue—contact our support team through your account dashboard. We respond to all complaints within one business day and work toward resolution.

If you are not satisfied with our response, you may escalate your complaint to our management team. Provide a detailed description of the issue, the date it occurred, and any supporting evidence (screenshots, transaction IDs, etc.). We will investigate and provide a final response within three business days.

If you remain unsatisfied after our internal process, you may pursue external dispute resolution through your payment provider or local consumer protection authorities. We cooperate with all legitimate regulatory inquiries.

Jurisdiction and governing law

deimos operates in supported jurisdictions only. We do not offer services in jurisdictions where online wagering is prohibited by law. If you access deimos from a restricted jurisdiction, you do so at your own risk, and we are not liable for any consequences.

These terms are governed by the laws of the jurisdiction in which deimos is licensed to operate. Any disputes arising from these terms or your use of deimos are subject to the jurisdiction's legal framework. You agree to submit to the jurisdiction of the courts in that location.

If any part of these terms is found to be invalid or unenforceable, the remaining terms continue in full effect.

Account closure and termination

You may close your deimos account at any time by contacting our support team. We will process your closure request within one business day. Any remaining balance in your account will be returned to your registered payment method within three business days.

We reserve the right to close or suspend your account if you violate these terms, engage in fraudulent activity, use prohibited tools, or if we detect suspicious patterns. If we close your account, we will notify you of the reason. Depending on the violation, we may forfeit any remaining balance.

Account closure is permanent. Once closed, you cannot reopen the same account. If you wish to use deimos again, you must register a new account.

Data protection and privacy

We collect and store personal information to operate deimos and comply with legal requirements. Your data is encrypted and stored on secure servers. We do not share your information with third parties except where required by law or to process your payments.

Our full privacy policy is available on deimos and details how we collect, use, and protect your data. By using deimos, you consent to our data practices as outlined in that policy.

Limitation of liability

We provide deimos "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform, including loss of profits or data. Our total liability to you is limited to the amount you have deposited on deimos.

We are not responsible for third-party services (payment providers, internet service providers, etc.) or for events beyond our control (system outages, natural disasters, etc.).

Changes to these terms

We may update these terms at any time. Changes take effect immediately upon posting on deimos. Your continued use of the platform after changes are posted constitutes acceptance of the new terms. We recommend reviewing these terms regularly.

If you have questions about these terms or our policies, contact our support team. We are available during business hours and respond to all inquiries within one business day.

These terms were last updated in 2026 and apply to all deimos accounts created or used after that date.